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The issue remained unresolved as she did not respond to further inquiries from us, which led to the rejection of the complaint. According to our approximate calculation or collected information, Rollino Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Whether you prefer the latest and high-resolution slots like Rainbow Ryan 2 and Sweetopia Royale or classic table games such as Roulette and Baccarat, Rollino has something for everyone. Their live dealer games also cater to those who enjoy real-time casino experiences. The player from Estonia had been waiting for a withdrawal for less than two weeks.

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After some delay and communication issues, the casino had confirmed the transaction had been processed. The player from Germany had deposited €50 and received a €25 bonus, which he had successfully wagered and increased his balance to €2600. He then attempted to withdraw €1000, but was informed of a maximum withdrawal limit of €125, as per the casino’s bonus terms. The player compared his case to a similar one where the casino had agreed to pay out the full amount after intervention. However, after reviewing the case, we found that the casino had acted within its Terms and Conditions, as the player’s winnings were capped only once, not multiple times.

• While daily withdrawal limits start at €1,000, VIP players can enjoy higher limits up to €10,000 per day at the highest tier.
• She claims that the winnings should not have been affected as there was no active bonus at the time.
• One of the first things you’ll notice at Rollino Online Casino is the generous welcome bonus for new players.
• Rollino Casino offers a diverse range of payment options tailored to UK players, with a strong emphasis on security and speed.

However, the player encountered another problem with their KYC verification process, where their proof of residence was initially rejected. Upon resubmission, the casino accepted the document and the player was able to withdraw their winnings. The player from Germany had experienced a delay in the withdrawal process of his winnings from an online casino. Initially, the player had an outstanding withdrawal of €2500, with €1500 already having been transferred.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Ultimately, due to a lack of response from the player, we were unable to proceed with the investigation, and the complaint was rejected. Rollino is an innovative platform that provides a diverse range of entertainment options for gaming enthusiasts and bettors alike. Whether you are interested in table games, live racing, or specific betting options like MMA and tennis, Rollino offers a seamless experience that caters to Rollino both mobile and desktop users. In this article, we will explore the various features and betting opportunities that Rollino has to offer.

Player’s winnings confiscated after bonus cancellation.

The selection of Megaways titles is particularly impressive, with over 100 games featuring this revolutionary mechanic. Rollino offers fantastic welcome bonuses and ongoing promotions for Bitcoin deposits. Licensed by the Curacao Gaming Authority, it partners only with regulated game providers. The site uses state-of-the-art security measures to protect your data and transactions, giving you peace of mind while you play. Rollino Casino makes it easy to manage your funds, accepting both cryptocurrencies and traditional payment methods.

The casino provided evidence showing that the player had multiple accounts, which was a violation of the casino’s terms and conditions. Consequently, we found the casino’s actions to be justified and rejected the player’s complaint. The player from Peru had his account at Rollino Casino closed and his balance confiscated due to alleged bonus manipulation, despite his claims of not using any bonuses. The casino stated that the decision was final and that the account could not be reopened. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had abused in-game features, leading to the rejection of the complaint.